Kitbag Phone Numbers and Emails

Customer Service:

  • +44 845 408 4345
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Kitbag Emails:

Customer Service
Legal
Privacy Inquiries
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Contact Information

Kitbag Website:

Kitbag Help Center:

Corporate Office Address:

Kitbag Limited
c/o Kitbag Ltd Greengate
Manchester , England M24 1FD

Other Info (opening hours):

Monday to Friday 8am - 8pm Saturday and Sunday 9am - 4pm

More contact details

Kitbag Customer Service Reviews

1.3 / 5
Bad
Anesa Utb
I need to know how to do an exchange

Was sent incorrect size and had no response by email so called Customer Services who were very helpful & resolved the issue immediately.
Would recommend to anyone with similar issues to call CS's instead of emailing them,this avoids the frustration of waiting for a reply that may not come.

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Guest-5003318
Non delivery

After 4 weeks my order had not been fulfilled
Kitbag website was extremely poor at directing you to a direct human contact customer service
Telephone number was obtained via my PayPal account
On contact a full refund was issued and many apologies offered
Problem was apparently with customised printing lead times
Poor (very poor)production planning Kitbag, but well done and many thanks to customer services lady who acted very well and fast to save Kitbags tattered reputation

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How Good is Kitbag's Customer Service?

Avrie Epm
Avrie Epm
Feels Disappointed | Mar 14, 2024

*** ripoff bastards just like your phone numbers hope you all get cancer and die. I'd bomb you ***

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Malcolm S Rfb
Malcolm S Rfb
Feels Disappointed | Jan 26, 2024

Not good

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Kay W Wzf
Kay W Wzf
Feels Disappointed | Dec 08, 2023

At present I can not and would not be able to recommend any one

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Aleeya Ibn
Aleeya Ibn
Feels Disappointed | Dec 05, 2023

Acted on my request promptly, over-all very efficient kind and polite.

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Deaaron Jkz
Deaaron Jkz
Feels Neutral | Nov 29, 2023

Satisfactory

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Latiffany Pmc
Latiffany Pmc
Feels Satisfied | Oct 27, 2023

A great customer service experience. The two call I made were extremely successful. And the people I spoke to were very helpful

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Summary of Kitbag Customer Service Calls

1.5K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kitbag?

Shipping and Delivery Question:

  • “Late delivery”
  • “Missing item from order”
  • “Wrong size top again”

Return/ Replace Question:

  • “Trying to return an item”
  • “Change my order”
  • “Returning item”

Request for Information Question:

  • “I need to know how to do an exchange”
  • “Order enquiry”
  • “About my pastel”

Refund Question:

  • “Refund”
  • “Where my refund”
  • “No refund”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel order before process”
  • “Cancel an order”

Payments and Charges Question:

  • “They took my money but didn't confirm order”
  • “To discuss payment options”
  • “Billed twice for same product”

Product/ Service Question:

  • “When will I receive my order as it's a birthday gift”
  • “Need to speak to agent regarding product”
  • “Damaged item”

Account Question:

  • “Took money out from my account”
  • “Wrong amount of money taken from my account”
  • “You have taken twice the ammount out ofmy bank account”

Website/ Application Question:

  • “I cant pay for goods on the kitbag site as the verification isnt working. Can i order by phone? Thanks, Mkke”
  • “Removal of an unpaid website”
  • “Error on website”

Staff Question:

  • “URGENT Customer service required”

Cards Question:

  • “I wanting to order something it's not accepting my card”

Employment Question:

  • “Employment”

Other Question:

  • “Order problem”
  • “Na”
  • “Non receipt of order”

About

Related Companies

Fanatics, NFL Shop, Lids, FansEdge, Rue La La

Summary

Kitbag Ltd is one of the leading online sports retailers in the Europe that in 2006 was sold by European Home Retail plc. to Findel PLC. The company specializes in sporting products from the biggest football brands such as Nike, Adidas, Puma, Le Coq Sportif, Umbro, Kappa, Canterbury and many others. They have a great selection of football products like football equipment, football boots, football knits, replica football shirts, team wear, football trainers, football clothing, training wear, football accessories, and much more. Kitbag also has the right to operate the official online stores of Chelsea, Barcelona, Celtic, West Ham, Portsmouth, Man Utd, Real Madrid, Everton, Aston Villa, Manchester city fc and many others.

Kitbag reviews and complaints

Kitbag is ranked 695 out of 3769 in E-commerce category

Area Served

UK

Payment Methods

VISA

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