Website would not take my order. Tried to have them arrange a PayPal invoice for the order and they refused. I understand they don't usually invoice, but considering that their site was playing up it should be their responsibility to try and help the customer - instead...Read more
I ordered items with Intl shipping of €9.60 which is pretty expensive, with a 3-5 working day delivery, my items arrived 10 working days later. I received a wrong item, I contacted them to let them know and was told to wait another 10 days for my delivery, they didn't...Read more
Started in May 22, 2014. I bought few items from KitBag FC Barcelona online store. They said (Cust.service) for international shipping it will arrived max. in 20 days, but till now July 5, 2014 my items never arrived. I tried to send many email to...Read more
I ordered a Wimbledon towel with my wife's name on it and they shipped it with someone else's name on it. When I tried to contact them to ask for refund, using the email address they asked me to use, my came back as undeliverable. The rest of this complaint might...Read more
I ordered three tennis items from the Wimbledon Online Shop (managed by Kitbag Ltd). After the 7-10 working days I did not receive my items. I contacted customer service who said to wait an additional 10 working days. I haven't received the items after 23 working days...Read more
Hi I am trying to figure out what happend to my parcel from UK! however no one can assist me, and the other frustration is i am trying to get through but with no luck. i think the service is pathetic. i purchase something on the 6th of September and it was shipped on...Read more
After ordering what I thought would be an ideal Birthday present for my Grandson from Kitbag and paying the extra shipping cost to make sure it arrived within the stated 1-2 days delivery I am still awaiting the delivery even though the 1-2 days have passed , needless...Read more
Do you have something to say about Kitbag? What happened? What can we help you with?