Kitbag Reviews

Company is extremely helpful and very observant and so connected with customers. Fantastic customer service!

Thanks for being so helpful in your company. Much obliged, Mr. G.

Leach. Definitely.

Just received a England top today-day late and it was a birthday pressie- and has small hole in front

*** just moved house and when placing the order I didnt realise my card was still registered at my old address. Since placing the order all Ive tried to do is change the delivery address never known a company to be so hard to get hold of. Am hoping this gets resolved before the item is shipped out

I have placed an order it has been cancelled I have placed another order and heard nothing back shocking communication also I needed this order by Christmas it said it was due yesterday and hasnt come I payed for early delivery aswell

I was told on Monday that someone was going to contact me from Kitbag via email, it is now Thursday and there has been no communication. I've tried to call the company and one day I was given a telephone number of 0333 014 ****, this number belongs to M&S, then I was given a premium rate number of 0845 408 ****, with a code to connect to kitbag.

This number goes to Las Vegas...This company are sounding more and more like a scam company each day. All I'm trying to do is return an item to you, I've paid you for postage and you have my money, and all I have is a tshirt that doesnt fit, and no label, and you have more money from me for suppling nothing.

I made a purchase with w day shipping and it's over 8 days with no shipping updates. Im being asked to pay to be able to talk with someone about my order

Wrong size , Man Utd socks , can I have a refund , wanted kids size 7 to 8 years old boys, you sent me adult socks

I purchased Netherlands shirt for my son back in June. I have always followed manufacture instructions regarding washing.

To my disappointment the shirt is full of pulls, I believe this is a manufacturer fault has I have seen this before with the Liverpool kit and the Liverpool kit store allowed u to return the kit for a full refund.

I have purchased other kits a Portugal one in may and have not had this problem. I have took pictures of the fault if you require them, I am really disappointed by the poor quality of this shirt.

What a terrible company. I wish I saw these reviews before buying.

The quality of product is like a $1 replica from china. Its so bad.

They then charge you an enormous amount to return the product and dont refund you in full.

Literally never buy anything

Where is my order, i paid for next business day still nothing, can i cancel it, i want a refund, im pissed off and travelling without this order

Placed order 8/2/2024 and product still has not been dispatched ,nearly 4weeks later,order was a present for grandson birthday and now has missed date

The womans football shirt was ordered almost three weeks ago . I recieved an email from kitbag stating it is delayed .

Why is this when the item was in stock I order . All so this was a birthday present for this Tuesday coming .

I was ordered well in advance for the birthday . Ive never had issues like this before its so frustrating and unacceptable regards M Bradshaw

I ordered an item with kitbag on the 15/04_2024 with order number:21-8881-**** I later Received a mail from kitbag and Royal mail that my item has been delivered but I haven't received the item ,from my verification I discovered i did not include my address in the item what I included was just my post code what can I do at the moment

I bought 2 orders to send to a friend in America.

I made a mistake on the first order so I cancelled it and made a second order.

I also purchased a shirt for my own son which arrived fine.

I contacted via chat bot to see if the second order had been dispatched and they said I'd given the wrong details and phone number for them to access the order.

I gave them my friends details which I had to enter for delivery purposes.

Anyway the order hadn't been dispatched so I decided to cancel it and planned to send it myself

Anyway it's now been 7 working days since I asked for the first refund and I've received nothing.

On my email to customer service I got a response saying it's not the correct email so they cannot discuss the order.

I contacted chat bot again and they said I'd need to email from my friends email address. ??? That is not possible.

I have also asked my friend to check his inbox and spam box but he has not received any mail from yourselves at all.

I need this fixing asap

I've tried calling but the person on the phone cannot understand me and I cannot afford to be on the phone at 5p per minute

There is 2 orders

My friends details are

Hiram Perez Jr

Country/Region United States

Post Code* 60625

City* Chicago

Can someone please contact me asap

Thank you

Poor service, still waiting for my parcel, I wrote to them asking for a refund, to no avail, will never deal with such a company again, i just want my money back