Not resolved

I ordered items with Intl shipping of €9.60 which is pretty expensive, with a 3-5 working day delivery, my items arrived 10 working days later. I received a wrong item, I contacted them to let them know and was told to wait another 10 days for my delivery, they didn't even bother to read my email properly! I emailed again, asked them to read the email and how should I go about returning item to them at their cost, I was told I did order that item, thankfully I had the delivery note to send back to them to prove I was correct, just poor poor service, not using them ever again!

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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